How Can We Help You

To place an order, simply add your favorite items to the cart, proceed to check out, fill in the shipping details, proceed to select your payment method, and then place your order.

We accept all major credit cards, PayPal, Twint, and other forms of payment. You can select your preferred payment method during the checkout process.

Yes, we do. International orders typically take 7-10 working days for delivery.

Please refer to our return and exchange policy on our homepage for detailed information.

While we inspect all items before shipping, if you receive a damaged or defective item, we will gladly replace it.

If your order has not yet been shipped, you can request modifications or cancellations by emailing us or sending a message via WhatsApp with your order number. Once a tracking number has been issued, you will need to refer to our return and exchange policy on our homepage.

Most items that are out of stock will have an "out of stock" label on the picture. If you are still able to proceed with the checkout, the item is still available. If it turns out to be unavailable, we will issue a refund immediately.

Yes, we do! Please let us know the occasion by contacting us, and we will ensure that your gift looks special.

You can reach out to us via email at contact@mykafluri.com or message us on WhatsApp. Our contact number is available in the footer of our website.

Most of our items are handmade, and there will be care instructions on an etiquette label inside the clothes detailing how to wash them.

Yes, we offer free shipping for orders worth 69 francs or more.

- For Switzerland: Normal processing time is 2-4 working days. Priority processing is 1-2 working days.
- International orders: Please allow 7-10 working days for processing.

Yes, our website is encrypted and designed to securely process your orders.

Yes, we make every effort to ensure that the product photos depict the colors as realistically as possible for our customers' peace of mind and trust.

No, unfortunately, we do not accept orders by phone or email. Please place your order through
our website and proceed with the checkout process.

Yes, we can facilitate an exchange for the gift recipient. For more details, please refer to our return and exchange policy on our homepage.

There are no restrictions on using discount codes or coupons, as long as they are still valid and available.

Yes, you can check out as a guest. Please ensure to provide the correct name and shipping address during checkout to avoid any issues or delays.

Yes, first-time customers can use the discount code "MYKA2024" during checkout to avail of a special promotion.

Yes, you can track your international order as soon as it is shipped. We will provide the tracking number via email. If you haven't received the tracking number along with the notification email, please message us, and we will respond as quickly as possible to resolve the issue.

If your package is lost or stolen during transit, please email us directly or message us on WhatsApp with your order number. We will make every effort to locate it, as we typically register our shipments and can track them.

Our gift cards do not have an expiration date.

We currently use European pattern and clothing sizes:
-34-XS
-36-S
-38-M
-40-L
-42-XL
-44-XXL
For items labeled as "one size fits all," they are typically loose-fitting and suitable for individuals ranging from size 36 up to 40.

No, once an item goes out of stock, we cannot produce more as we don't engage in mass production. We only sell what we have made. However, if you really like the item, please email us with screenshots, and we will do our best to accommodate your request.

Yes, you can combine multiple orders to save on shipping costs. Additionally, orders above 69 francs qualify for free shipping.

Yes, we have a showroom located at Glärnischstrasse 14, 8472 Seuzach, Switzerland.

We currently offer this service for customers residing in Switzerland or the Philippines.

Please refer to our Return and Exchange policy on our homepage for detailed information.

Yes, you can easily add the desired amount for the gift card and specify that it's for someone else. We will then send it directly to the recipient. You can also include a personalized note. For further assistance, please email us or message us on WhatsApp for faster transactions.

No, we do not offer any adjustments or alterations at the moment.

We can refund the price difference if the item goes on sale within 1 month of your purchase. Please email us or send us a message on WhatsApp with your order number, and we will assist you as soon as possible.

Yes, we currently offer this service only in Switzerland.

Yes, most of our designs and styles are available in sizes fitting up to XL.

Yes, please email us at contact@mykafluri.com or send us a message on WhatsApp.

As most of our designs are limited in count and we don't engage in mass production, we do not offer wholesale or bulk orders for corporate or group events.

We don't engage to human slavery we always pay our partners and sewers the amount of work they did with the right salary and we strive to involve them in more projects so that they can earn a sustainable income to support their families.
One of our commitment is to maintain fair labor practices and to support the well-being of our partners and workers.